Refund policy

 

At Cindora.live, we believe that every customer deserves a reliable shopping experience, from selecting the perfect style to receiving a product that meets expectations. We carefully curate our women’s apparel collections and are committed to providing quality products, transparent service, and customer-focused solutions.

This Return and Refund Policy explains the conditions, procedures, and responsibilities related to returns, exchanges, and refunds for purchases made through our website.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order if the product meets the following requirements:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags, packaging materials, and accessories must remain attached and included.
  • The product must not show signs of wear, alteration, damage, or improper handling.
  • The return request must be submitted within the applicable return period.

Because our products include women’s clothing items, customers are encouraged to carefully review sizing information before purchasing. Clothing that has been worn, washed, stained, modified, or damaged after delivery may not qualify for return approval.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product protection considerations, including:

  • Items marked as final sale;
  • Products returned without original packaging;
  • Items damaged due to customer misuse;
  • Items showing signs of wear after use.

We reserve the right to refuse returns that do not meet our return requirements.

3. Return Request Process

To begin a return, customers must contact our customer service team with:

  • Order number;
  • Customer name;
  • Email address used for purchase;
  • Description of the item being returned;
  • Reason for return;
  • Supporting photographs if the item is defective or damaged.

Please contact:

Email: [email protected]

Our customer service team will review the request and provide return instructions when applicable.

Customers should not send products back before receiving return authorization. Unauthorized returns may experience delays in processing.

4. Return Shipping Responsibility

If a return is caused by customer preference, including incorrect size selection, change of mind, or ordering the wrong item, the customer may be responsible for return shipping costs.

If the product received is defective, damaged, incorrect, or materially different from the order description, Cindora.live will review the situation and may provide an appropriate resolution, including replacement, refund, or other available remedies.

5. Refund Process

Once returned merchandise has been received and inspected, we will process approved refunds.

Approved refunds will generally be issued to the original payment method used during checkout.

Please allow additional processing time for:

  • Return transportation;
  • Product inspection;
  • Payment processor processing times;
  • Banking institution procedures.

Refunds do not include original shipping fees unless the return is caused by an error on our part.

6. Order Cancellation

Customers may request cancellation shortly after placing an order. Because orders may enter processing quickly, cancellation requests cannot be guaranteed after fulfillment procedures begin.

If an order has already been shipped, customers must follow the return procedure described above.

7. Exchanges

At this time, exchanges may be handled on a case-by-case basis depending on inventory availability. Customers seeking an exchange should contact customer service before returning the product.

8. Policy Compliance

This policy is designed to provide a fair and transparent customer experience while maintaining reasonable protections for both customers and our business under applicable Kentucky consumer protection standards. Kentucky consumer protection laws generally address unfair, false, misleading, or deceptive practices in trade and commerce.