Privacy policy

Cindora.live respects your privacy and recognizes the importance of protecting personal information entrusted to us. This Privacy Policy explains how Eclipse Bancorp, Inc. (“Company,” “we,” “our,” or “us”) collects, uses, stores, and safeguards information when customers visit or make purchases through our website.

By accessing Cindora.live, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect several categories of information, including:

Personal Information

When customers place orders or contact us, we may collect:

  • Full name;
  • Billing and shipping address;
  • Email address;
  • Telephone number;
  • Payment-related information processed through secure payment providers;
  • Order history and transaction details.

Website Usage Information

We may automatically collect information such as:

  • Browser type;
  • Device information;
  • IP address;
  • Pages visited;
  • Website interaction data;
  • Cookies and similar technologies.

2. How We Use Information

Cindora.live may use collected information to:

  • Process and fulfill customer orders;
  • Provide shipping updates;
  • Respond to customer inquiries;
  • Improve website functionality;
  • Prevent fraudulent transactions;
  • Maintain account security;
  • Communicate promotions or updates where permitted.

We only use personal information for legitimate business purposes and in accordance with applicable privacy requirements.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve browsing experiences.

Cookies help us:

  • Remember shopping preferences;
  • Maintain shopping cart functionality;
  • Understand website usage patterns;
  • Improve customer service.

Customers may manage cookie preferences through their browser settings.

4. Information Sharing

We do not sell personal information as a general business practice.

We may share information with trusted service providers who assist us with:

  • Payment processing;
  • Order fulfillment;
  • Shipping services;
  • Website hosting;
  • Customer support.

These providers are permitted to use information only to perform authorized services.

5. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

6. Kentucky Consumer Privacy Rights

Where applicable, Kentucky residents may have rights regarding personal data, including rights to access, correct, delete, or obtain certain information about their personal data processing. The Kentucky Consumer Data Protection Act provides certain consumer data rights and privacy notice requirements for covered businesses.

Customers may submit privacy-related requests by contacting:

Email: [email protected]

7. Children’s Privacy

Cindora.live does not knowingly collect personal information from children under applicable legal age requirements.

If we learn that information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations.

Updated versions will be posted on this page with a revised effective date.